I was reading through my news feed and saw a post from one of my personal connections about an amazing customer experience with their insurance agent.
It was a glowing endorsement from someone who called their agent about a rate hike and wound up saving money.
(I have no idea what she gave up but that’s not the point here)
As of right now, that post has received 21 likes, 8 comments and I’d guess it’s probably been seen by over 1,000 people in Syracuse where the agent does business. (my beloved, but not missed, hometown).