If you’ve seen “What About Bob?” you know what I’m talking about.
It might be just a movie, but I still think Dr. Leo Marvin was on to something. Baby steps are important for anyone trying to make a change, including insurance agents like you.
I’ve seen a lot of agents attempt major improvements in their agency only to fall flat. You and your staff are creatures of habit and when new habits require too much change from current ones – it won’t last.
Friday is guest post day at InsuranceSplash and today’s guest is Avery Manko from The Manko Company.
A logo that prints well will enhance your agency’s brand while a logo that does not print well is practically worthless and may hurt your brand.
The divide between agents and claims always bothered me. I understand there are good reasons to separate them, but can’t we work together for a better overall customer experience?
The difference between giving an amazing customer experience and a horrible one is usually just a few little things here and there that aren’t too hard if you establish processes in your agency to follow through with them.
Here are 22 little things you can do to improve your insurance agency’s customer service. (I saved the most important one for last.)
Insurance Information Apps for Insurance Agents
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